Privacy notice

Who we are

Rorbit is a cloud Wi-Fi controller, a range of access points and an AI assistant called Mira. Rorbit is made by Riser Technologies LLC, based in Sharjah, United Arab Emirates. In this notice, “we” means Riser Technologies LLC.

Questions about privacy go to hello@rorbit.net.

What we collect

It depends on how you use Rorbit.

• This website. When you send the contact form, the name, email, company, phone, country and message you give us.
• Your Rorbit account. Your name, email, role, and a log of sign-ins and changes, including the IP address they came from. This audit log protects your account.
• Your access points. Device details such as model, serial number, MAC address, firmware and status. On Rorbit access points, also the Wi-Fi clients connected to them: device MAC address, signal, connection time and traffic totals.
• Mira. The questions you ask Mira, and the network data Mira needs to answer them.

Guest Wi-Fi

If you run a guest portal through SocialWiFiOnline, the details guests enter at sign-in are handled by SocialWiFiOnline under its own privacy notice. As the venue, you decide what to ask guests for.

How we use it

• To run the service: show your network, send alerts, apply your settings.
• To answer your questions and support you.
• To keep Rorbit secure and find misuse.
• To improve Rorbit, using data that no longer identifies anyone wherever we can.

We do not sell personal data, and we do not use it for advertising.

Who we share it with

Only the providers that help us run Rorbit, under contracts that limit what they can do with it:

• Cloud hosting and database (servers in the European Union).
• Email delivery, for sign-in and alert emails.
• An AI model provider, to generate Mira’s answers. Your data is sent only to answer your question.

We will also share data if the law requires it.

Where it is stored

Rorbit cloud data is stored in the European Union. If your organisation needs data to stay in-country, Rorbit can run on your own servers or in a private cloud in your country.

How long we keep it

Account and network data is kept while your account is active and deleted after it closes, unless the law asks us to keep it longer. Security and audit logs are kept for as long as needed to protect your account. Contact form messages are kept while we are talking with you.

Your choices and rights

You can ask to see, correct or delete your personal data, or object to how we use it, by writing to hello@rorbit.net. If you are a guest or a user of a business that runs Rorbit, please contact that business first, because it controls your data.

We follow the data protection laws that apply to us, including the UAE Personal Data Protection Law.

Cookies

This website does not use advertising or tracking cookies. It saves your light or dark theme choice in your browser. The Rorbit dashboard uses the storage it needs to keep you signed in.

Security

Data is encrypted in transit. Access is limited to each customer’s own organisation, and Rorbit access points check they are talking to the real Rorbit cloud before they send anything.

Changes

If we change this notice in a meaningful way, we will update the date at the top and tell account owners by email.